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Free Level 1 Customer Service Training in Northallerton – Northallerton Adult Education – Evening

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceEvening
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course in Northallerton. Evening classes run at Northallerton Adult Education, so you can fit study around your existing commitments. The course covers listening to customers and solving problems, building the knowledge you need to handle customer interactions with confidence. Classes run part-time and the course takes around 4 hours in total. You'll need to be aged 19 or over to be eligible for free funding, and further eligibility may depend on where you live and your income.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll learn how to listen to customers and understand their needs.
  • You'll develop techniques for solving customer problems effectively.
  • You'll explore how to communicate clearly and professionally with customers.
  • You'll understand what good customer service looks like in a workplace setting.
  • You'll learn how to handle difficult situations and complaints calmly.

How you will learn

You'll learn through classroom-based sessions at Northallerton Adult Education. Teaching is delivered face to face in the evening. Assessment is through coursework and practical tasks that reflect real customer service situations. Your tutor will guide you through the material and support you as you work toward your City and Guilds Award.

What you will need to bring

The centre will provide most materials. Northallerton Adult Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor: handling enquiries and resolving issues for customers
  • Retail assistant: serving customers and supporting sales on the shop floor
  • Call centre agent: managing inbound and outbound customer calls
  • Receptionist: greeting visitors and handling queries at a front desk
  • Sales assistant: advising customers and processing transactions in store

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your knowledge and improve your job prospects. A Level 2 qualification is recognised by many employers as the standard for customer-facing roles. You could also look at Level 2 Business Administration if you want to broaden your skills in an office environment.

Apply on northyorks.gov.uk →
Apply now →

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