Free Level 1 Customer Service Course in Catterick Garrison. Classes run at Catterick Library & Information Centre, part-time during the day. This is a free customer service course for adults aged 19 or over who meet the funding eligibility criteria. The course runs over 4 hours and covers listening to customers and solving problems. You'll build practical knowledge to support a customer-facing role. It's a level 1 customer service qualification that sits alongside work experience or an existing job.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop skills in listening to customers and understanding their needs.
You'll learn how to handle customer problems and find solutions.
You'll explore what good customer service looks like in practice.
You'll gain knowledge to support a customer-facing role at work.
How you will learn
Classes are delivered face-to-face at Catterick Library & Information Centre. You'll take part in classroom activities and discussions. Assessment is based on the City and Guilds Award requirements. The centre will confirm the exact assessment format before you start.
What you will need to bring
The centre will provide most materials. Catterick Library & Information Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in retail, call centres, or offices.
Receptionist, welcoming visitors and managing front-of-house.
Retail assistant, serving customers on the shop floor.
Call centre agent, supporting customers by phone or online.
Admin assistant, supporting teams with customer-facing tasks.
What you could study next
Level 2 Certificate in Customer Service (City and Guilds) - the next step up, covering more complex customer interactions and useful for supervisory roles.
Level 2 Diploma in Business Administration - broadens your skills into office and admin work alongside customer service.
Level 2 Functional Skills in English or Maths - strengthens the core skills many employers ask for.
