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Free Level 1 Customer Service Training in Ripon

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Ripon. Classes run at Ripon Community House Ripon, part-time during the day. This is a short course, running over 4 hours, so it fits around other commitments. You'll build on your knowledge of listening to customers and solving problems. The course covers core customer service skills that support you in a customer-facing role.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll learn how to listen to customers and understand their needs.
  • You'll explore techniques for solving customer problems effectively.
  • You'll develop your understanding of professional customer service standards.
  • You'll practise clear and positive communication with customers.
  • You'll learn how to handle difficult situations calmly and helpfully.

How you will learn

Classes are delivered in a classroom at Ripon Community House Ripon. You'll take part in tutor-led sessions and group activities focused on real customer service scenarios. Assessment is through short tasks and exercises that check your understanding of the topics covered. Your tutor will guide you through each part of the course.

What you will need to bring

The centre will provide most materials. Ripon Community House Ripon will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handle customer queries by phone, email, or in person.
  • Retail Assistant: serve customers and support the shop floor.
  • Receptionist: greet visitors and manage front-of-house enquiries.
  • Call Centre Agent: respond to inbound customer calls.
  • Sales Assistant: advise customers and process transactions.

What you could study next

After this course, you could move on to a Level 2 Certificate in Customer Service to deepen your skills and improve your job prospects. A Level 2 customer service qualification is recognised by many employers as a standard for customer-facing roles. You might also consider a Level 2 Business Administration qualification if you want to broaden into office-based work.

Apply on northyorks.gov.uk →
Apply now →

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