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Free Level 1 Customer Service Training in Harrogate – Harrogate Civic Centre

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Harrogate. Classes run at Harrogate Civic Centre, part-time during the day. This free customer service course runs for 4 hours in total, making it easy to fit around other commitments. You'll build your understanding of how to listen to customers and solve their problems effectively. The course suits anyone looking to add a customer service qualification to their existing skills or work experience.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll learn how to listen to customers and understand their needs.
  • You'll practise solving common customer problems.
  • You'll explore what good customer service looks like in practice.
  • You'll develop communication skills for dealing with customers professionally.
  • You'll understand how your behaviour affects the customer experience.

How you will learn

Classes are delivered in a classroom at Harrogate Civic Centre. You'll take part in group activities and discussions focused on real customer service situations. Assessment is based on the work you complete during the course. There are no exams. Your tutor will guide you through each topic and check your understanding as you go.

What you will need to bring

The centre will provide most materials. Harrogate Civic Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling customer queries by phone, email, or in person.
  • Retail Sales Assistant: serving customers and supporting sales on the shop floor.
  • Receptionist: welcoming visitors and managing front-of-house enquiries.
  • Call Centre Agent: responding to inbound customer calls and resolving issues.
  • Hospitality Assistant: delivering customer-facing service in hotels or restaurants.

What you could study next

Once you have your Level 1 Customer Service Certificate, you could move on to a Level 2 Customer Service qualification to deepen your skills and improve your job prospects. A Level 2 Award or Certificate in Customer Service is recognised by many employers and can support progression to senior customer-facing roles or supervisory positions.

Apply on northyorks.gov.uk →
Apply now →

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