Free Level 1 Customer Service Course in Northallerton. Evening classes run at Skipton Adult Learning & Skills Service, so you can fit study around your existing commitments. The course covers listening to customers and solving problems effectively. It runs over 4 hours part-time. This is a free customer service course for adults aged 19 or over who meet the funding eligibility criteria.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop skills in listening to customers and understanding their needs.
You'll learn how to handle customer problems and find practical solutions.
You'll explore what good customer service looks like in a workplace setting.
You'll build knowledge of professional communication with customers.
You'll understand how to represent an organisation positively when dealing with the public.
How you will learn
Classes are delivered in a classroom setting on an evening, part-time basis. Learning is interactive and tutor-led. Assessment is through the City and Guilds Award framework, which typically involves written tasks or short assessments to confirm your knowledge. Your tutor will guide you through what is required.
What you will need to bring
The centre will provide most materials. Skipton Adult Learning & Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and complaints for businesses
Receptionist: first point of contact in offices or healthcare settings
Retail Sales Assistant: serving customers on the shop floor
Call Centre Agent: supporting customers by phone or online chat
Front of House Staff: customer-facing role in hospitality or leisure
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by employers for customer-facing roles.
Level 2 Functional Skills English: strengthens written and spoken communication, useful in any customer service job.
Level 2 Business Administration Certificate: broadens your skills if you want to move into office or admin work alongside customer service.
