Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 1 Customer Service Training in Northallerton – Richmond Adult Learning and Skills Service

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Northallerton. Classes run at Richmond Adult Learning and Skills Service, part-time during the day. This free customer service course runs over 4 hours, making it easy to fit around other commitments. You'll build knowledge in listening to customers and solving problems. The course covers the core skills that customer service roles rely on. It's a practical level 1 customer service qualification that supports you in a customer-facing role.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll develop techniques for listening to customers and understanding their needs.
  • You'll learn how to handle customer problems and find practical solutions.
  • You'll explore what good customer service looks like in a workplace setting.
  • You'll understand how to communicate clearly and professionally with customers.
  • You'll learn how to manage difficult situations calmly and effectively.

How you will learn

You'll learn through classroom-based sessions at Richmond Adult Learning and Skills Service. Teaching is delivered face to face, with activities and discussion built around real customer service situations. Assessment is based on the work you produce during the course. You'll be assessed on your knowledge and understanding of customer service principles.

What you will need to bring

The centre will provide most materials. Richmond Adult Learning and Skills Service will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor: handling enquiries and resolving customer issues
  • Retail assistant: serving customers on the shop floor or at a till
  • Call centre agent: taking inbound calls and supporting customers by phone
  • Receptionist: greeting visitors and managing front-of-house queries
  • Sales assistant: helping customers find products and complete purchases
  • Admin assistant: supporting teams that deal with customers or clients

What you could study next

Once you've completed your Level 1 customer service certificate, you could move on to a Level 2 Certificate in Customer Service, which goes deeper into service delivery and complaint handling. From there, a Level 3 Diploma in Customer Service opens doors to team leader and supervisory roles. If you're interested in a specific sector, qualifications in retail, business administration, or contact centre operations are also worth exploring.

Apply on northyorks.gov.uk →
Apply now →

Related courses at Richmond Adult Learning and Skills Service

More courses near you