Free Level 1 Customer Service Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough, part-time during the day. The course runs over 4 days, so it fits around other commitments. You'll build knowledge of customer service principles and how to meet recognised standards in the field. This free customer service course for adults is designed to prepare you for further learning or to develop your knowledge for work.
Who this course is for
This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at Level 1. The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area.
What you will learn
You'll understand what good customer service looks like and why it matters.
You'll learn how to communicate clearly with customers.
You'll explore how to handle customer queries and complaints.
You'll develop knowledge of customer service standards used by employers.
You'll understand your responsibilities when dealing with customers.
How you will learn
You'll attend classroom-based sessions at IntoUniversity Middlesbrough over 4 days. Learning is delivered in person, with activities and discussion to help you understand customer service principles. Assessment is knowledge-based, covering the core principles of the qualification.
What you will need to bring
The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day
Retail Assistant: serving customers in a shop or store environment
Call Centre Agent: taking and resolving customer calls
Receptionist: first point of contact in an office or business
Sales Assistant: helping customers find products and make purchases
What you could study next
Level 2 Certificate in Customer Service: the next step up, covering customer service skills in more depth and recognised by more employers.
Level 2 Functional Skills English: useful if you want to strengthen your written and spoken communication for customer-facing roles.
Level 2 Business Administration Qualification: broadens your options into office and admin roles alongside customer service work.
