Free Level 1 Retail Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough, part-time during the day. The course runs over 6 days, making it manageable alongside other commitments. You'll build knowledge of how retail businesses operate, covering areas like customer service, stock handling, and working in a team. This free retail course is open to people already working in retail and those looking to enter the sector. It can also support progression into further training, including apprenticeships.
Who this course is for
This qualification is designed for those working, or seeking to enter work, in retail and related sectors and/or further learning/training including apprenticeship programmes.
What you will learn
You'll learn how retail businesses are organised and how they operate day to day.
You'll understand the importance of customer service in a retail setting.
You'll explore how stock is managed, received, and displayed.
You'll learn about health, safety, and security in retail environments.
You'll develop knowledge of how to work effectively as part of a retail team.
You'll understand the different roles and responsibilities within a retail workplace.
How you will learn
You'll learn through classroom-based sessions at IntoUniversity Middlesbrough. Assessment is through knowledge-based tasks and written activities that test your understanding of retail topics. There are no exams. Your work is assessed against the NCFE qualification standards throughout the course.
What you will need to bring
The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers on the shop floor
Stock room assistant, managing deliveries and storage
Customer service assistant, handling queries and returns
What you could study next
Level 2 Certificate in Retail Knowledge (NCFE or City and Guilds) - the next step up, covering retail skills in more depth and recognised by employers for supervisory roles.
Level 2 Apprenticeship in Retail - combines on-the-job training with a qualification, suited to those moving into paid retail work.
Level 2 Functional Skills in English or Maths - supports applications for further training or employment where these are required.
