Free Level 1 Retail Course in Middlesbrough. Classes run at Triage Sunderland, part-time during the day. This free retail course runs over 6 days, making it easy to fit around other commitments. You'll build knowledge of how retail businesses operate, covering areas like customer service, stock handling, and working in a retail environment. It suits anyone looking to enter retail work or move into related sectors. The course also supports those considering apprenticeship programmes or further training.
Who this course is for
This qualification is designed for those working, or seeking to enter work, in retail and related sectors and/or further learning/training including apprenticeship programmes.
What you will learn
You'll learn how retail businesses are organised and how they operate day to day.
You'll understand the importance of customer service in a retail setting.
You'll explore how stock is managed, received, and displayed.
You'll learn about health, safety, and security responsibilities in retail workplaces.
You'll develop knowledge of how to handle transactions and work with customers.
You'll understand the different roles and responsibilities within a retail team.
How you will learn
Learning takes place in a classroom over 6 days, part-time during the day. You'll be assessed through written assignments or knowledge-based tasks that test your understanding of retail topics. Assessment is set by NCFE and completed as part of the course. There are no formal exams.
What you will need to bring
The centre will provide most materials. Triage Sunderland will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers on the shop floor
Checkout operator, handling payments and customer queries
Stock room assistant, receiving and organising deliveries
Visual merchandiser, arranging displays to attract customers
Retail supervisor, once you have some experience in store
Customer service advisor, supporting shoppers in person
What you could study next
Level 2 Certificate in Retail Knowledge (NCFE or City and Guilds) - the next step up, covering retail skills in more depth and recognised by more employers.
Level 2 Retail Apprenticeship - combines paid work in a store with structured training toward a full retail qualification.
Level 2 Customer Service Qualification - broadens your options across retail, hospitality, and other customer-facing roles.
