Free Level 1 Customer Service Course in Middlesbrough. Classes run at Triage Sunderland, part-time during the day. The course runs over 4 days, making it manageable alongside other commitments. You'll build knowledge of customer service principles and learn what employers expect at this level. These free customer service classes cover the skills and understanding that underpin good customer service practice. The course is a strong starting point if you're moving toward customer-facing work or want to formalise your existing experience with a recognised customer service qualification.
Who this course is for
This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at Level 1. The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area.
What you will learn
You'll learn the principles of good customer service and why they matter to employers.
You'll understand how to communicate effectively with customers.
You'll explore how to handle customer queries and complaints professionally.
You'll learn what is expected of you in a customer service role.
You'll develop knowledge of how organisations meet customer needs.
How you will learn
Learning takes place in the classroom over 4 days. You'll take part in tutor-led sessions and activities that cover customer service knowledge and principles. Assessment is based on your understanding of the subject, tested through written or knowledge-based tasks completed during the course.
What you will need to bring
The centre will provide most materials. Triage Sunderland will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Retail Assistant: serving customers on the shop floor or at a till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: first point of contact in an office or service setting.
Sales Assistant: helping customers find products and completing transactions.
What you could study next
Level 2 Certificate in Customer Service: the next step up, covering more advanced customer service skills and recognised by a wider range of employers.
Level 2 Functional Skills in English or Maths: useful alongside customer service training if you want to strengthen your core skills for work.
Level 2 Business Administration Qualification: broadens your options into office and admin roles.
