Free Customer Service Course in Redcar. Classes run at Triage Redcar, part-time during the day, over 14 days. Customer service roles exist in retail, hospitality, financial services, sport and recreation, and many other sectors. This course covers the fundamentals of good customer service, giving you a solid grounding to move into or progress within those industries. A free customer service course for adults that fits around other commitments.
Who this course is for
f you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation. The course will provide you with a solid introduction to the fundamentals of good customer service.
What you will learn
You'll understand what good customer service looks like and why it matters.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints effectively.
You'll identify the standards and behaviours expected in customer-facing roles.
You'll recognise how customer service applies across different sectors, including retail, hospitality, and financial services.
How you will learn
Learning takes place in the classroom at Triage Redcar. You'll take part in group activities, discussions, and practical exercises based on real customer service scenarios. Assessment is carried out through coursework and observation during the programme. There are no formal written exams.
What you will need to bring
The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries by phone, email, or in person
Retail Sales Assistant, serving customers on the shop floor
Call Centre Agent, supporting customers in a contact centre
Receptionist, first point of contact in offices or healthcare settings
Hospitality Team Member, delivering service in hotels, cafes, or restaurants
Bank or Building Society Customer Adviser, helping clients with accounts
What you could study next
Level 2 Certificate in Customer Service (if this course is a stepping stone, the full Level 2 qualification builds on what you've learned and is recognised by employers across most sectors).
Level 3 Diploma in Customer Service, for those moving into team leader or supervisory roles.
Level 2 or 3 qualifications in Business Administration, which pair well with customer service experience and open up office-based roles.
