Free Certificate Contact Centre Operations Course in Redcar. Classes run at Triage Redcar, part-time during the day. The course runs over 11 days, making it manageable alongside other commitments. You'll build the knowledge and understanding needed to start or progress in contact centre work. Topics cover how contact centres operate, customer communication, and the skills employers look for in this sector. This free certificate contact centre operations course is a practical route into customer service roles.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry.
What you will learn
You'll understand how contact centres are structured and how they operate.
You'll learn how to communicate effectively with customers by phone and other channels.
You'll develop knowledge of customer service standards used in contact centre environments.
You'll understand how to handle customer queries and complaints professionally.
You'll learn about the importance of data protection and confidentiality in contact centre work.
You'll understand how to meet performance targets and work as part of a team.
How you will learn
You'll attend classroom-based sessions at Triage Redcar. Learning is delivered face to face, with activities and discussions to build your understanding. Assessment is based on knowledge-based tasks and written questions that check your understanding of contact centre operations. There are no exams. Your tutor will guide you through each topic across the 11 days.
What you will need to bring
The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling inbound calls and queries
Contact Centre Agent, supporting customers across phone and digital channels
Call Centre Operator, working in outbound or inbound teams
Customer Support Representative, resolving issues for businesses or public services
Helpdesk Advisor, providing first-line support to customers or staff
