Free Customer Service Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough, part-time during the day. This free customer service course runs over 14 days, making it manageable alongside other commitments. You'll cover the fundamentals of good customer service, from communication skills to handling customer needs across sectors like retail, hospitality, and financial services. Customer service positions exist in almost every industry, so this customer service qualification opens doors in a wide range of workplaces.
Who this course is for
f you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation. The course will provide you with a solid introduction to the fundamentals of good customer service.
What you will learn
You'll learn the core principles of good customer service
You'll understand how to communicate clearly and professionally with customers
You'll explore how to handle customer queries and complaints effectively
You'll discover how customer service works across different sectors, including retail, hospitality, and financial services
You'll develop an understanding of customer needs and how to meet them
You'll build knowledge of how to represent an organisation positively in a customer-facing role
How you will learn
Learning takes place in a classroom at IntoUniversity Middlesbrough. You'll take part in taught sessions and practical activities covering customer service skills. Assessment is based on the work you produce during the course. You'll have an initial assessment before you start to confirm the course is the right fit and to help plan your learning.
What you will need to bring
The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person
Retail Assistant: serving customers on the shop floor or at a till
Receptionist: welcoming visitors and managing front-of-house queries
Call Centre Agent: responding to customer calls in a contact centre
Hospitality Assistant: supporting guests in hotels, restaurants, or leisure venues
Sales Support Assistant: helping customers find the right products or services
What you could study next
Level 2 Customer Service Qualification: a full Level 2 award that builds on this introduction and is recognised by employers across sectors.
Level 3 Certificate in Customer Service: for those moving into team leader or supervisory roles in customer-facing environments.
Functional Skills English Level 2: strengthens written and verbal communication, which is valued in any customer service role.
