Free Level 1 Retail Course in Sunderland. Classes run at Resources Sunderland, full-time during the day. There are no entry requirements, so you can start without any previous retail experience. The course runs for 4 weeks and covers the knowledge you need to work in a retail environment. You'll learn about customer service, store operations, and how retail businesses work. This free retail course for adults and career-starters is a practical first step into the sector.
Who this course is for
Learners who complete this qualification can progress to Level 2 and 3 qualifications in Retail Knowledge or the Level 1, 2 and 3 qualifications in Retail Skills, and/ or employment within a retail store.
Entry requirements
No requirements
What you will learn
You'll learn how retail businesses are organised and how they operate.
You'll understand what good customer service looks like in a retail setting.
You'll explore how products are displayed and merchandised in store.
You'll learn about stock handling and the importance of accurate stock control.
You'll understand health and safety responsibilities in a retail environment.
You'll develop knowledge of how sales transactions are processed.
How you will learn
You'll study in a classroom at Resources Sunderland with a tutor guiding your learning. Assessment is knowledge-based and carried out through written or online tasks. You'll complete these during the course rather than in a separate exam sitting. The full-time daytime timetable means you cover everything within 4 weeks.
What you will need to bring
The centre will provide most materials. Resources Sunderland will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant. Serving customers and handling transactions on the shop floor.
Checkout operator. Processing payments and supporting customers at the till.
Stock room assistant. Receiving, checking, and organising store deliveries.
Visual merchandiser (trainee). Arranging product displays to support sales.
Retail supervisor (with further experience). Leading a small team in store.
What you could study next
Level 2 Certificate in Retail Knowledge. Builds directly on this qualification and goes deeper into retail operations and customer service.
Level 2 NVQ in Retail Skills. A work-based qualification that shows employers you can apply retail skills on the job.
Level 3 Certificate in Retail Knowledge. Suitable once you have some retail experience and want to move toward a supervisory or management role.
