Free Level 1 Customer Service Training Online – Qdos Training
CostFREE
Duration1 month
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. There are no prior qualifications needed to start. The course takes around one month to complete. You'll cover the skills and knowledge that customer service roles require, from handling queries to building positive relationships with customers. This free customer service course for adults is open to learners aged 19 and above. Completing it earns you a Level 2 Certificate in Customer Service.
Who this course is for
This qualification is suitable for learners aged 19 and above.
Entry requirements
There are no specific recommended prior learning requirements for this qualification.
What you will learn
You'll understand what good customer service looks like and why it matters.
You'll learn how to communicate clearly and professionally with customers.
You'll develop skills for handling customer queries, complaints, and requests.
You'll explore how to meet customer needs and manage their expectations.
You'll learn how to work within organisational procedures and service standards.
You'll understand how your behaviour and attitude affect the customer experience.
How you will learn
You'll study online and work through course materials at your own pace. Assessment is based on written tasks and assignments that you complete and submit online. There are no exams. You can work through the content when it suits you, without needing to attend classes at a set time.
What you will need to bring
The centre will provide most materials. Qdos Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling calls, emails, and queries for a business
Customer Service Representative: front-line support in retail, finance, or utilities
Call Centre Agent: managing inbound or outbound customer contact
Retail Sales Assistant: serving customers and supporting store operations
Helpdesk Operator: resolving customer issues by phone or online
Client Services Coordinator: managing accounts and customer relationships
Reception and Front-of-House roles: first point of contact in offices or venues
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and supports supervisory or team leader roles in customer-facing work.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based roles.
Level 3 Team Leader or Supervisor Apprenticeship: a route into management if you're already working in a customer service environment.
