Level 1 Customer Service Course in Bath. Classes run at Bath College City Centre Campus, part-time during the day. The course runs over 2 weeks and covers the skills employers look for in customer-facing roles. No previous qualifications or experience are needed to start. You must be unemployed or earning under £25,000 a year to be eligible for free funding.
Who this course is for
Do you want to turn your people skills into a career? This Customer Service course helps you turn your skills into two recognised qualifications. You'll build confidence, develop key employability skills for many workplaces, and gain hands-on experience to help you secure a future role. If you're eligible, this course is free, so you get a qualification and a job interview at no cost. Please see the funding section below for more details. Why should you take this course? This customer service course offers practical learning and direct work experience to prepare you for your first role in customer service. - Secure a guaranteed interview with a local employer. - Get qualified and work-ready in two weeks. - Develop the skills that customer service employers expect. - Boost your CV with a Level 1 Customer Service and Level 2 Food Safety qualification. - Open the door to careers in retail, hospitality, healthcare, and more.
Entry requirements
You can start this course without any qualifications or experience. This makes it an ideal first step towards a customer service role. To take this course, you must be unemployed or earn less than £25,000 per year.
What you will learn
You'll learn how to communicate clearly with customers in person and in writing.
You'll understand what good customer service looks like in different workplaces.
You'll practise handling customer queries and complaints professionally.
You'll develop employability skills valued across retail, hospitality, and office environments.
You'll explore how to present yourself well in a work setting.
How you will learn
You'll learn through classroom sessions at Bath College City Centre Campus. Learning is activity-based, covering real customer service scenarios. Assessment is through short tasks and observations carried out during the course. There are no exams. The centre will guide you through each stage over the two weeks.
What you will need to bring
The centre will provide most materials. Bath College City Centre Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or in person
Retail Sales Assistant: serving customers on the shop floor
Receptionist: first point of contact in offices, clinics, or hotels
Call Centre Agent: supporting customers remotely in a contact centre
Hospitality Team Member: front-of-house roles in cafes, restaurants, or hotels
Admin Assistant: supporting teams with customer-facing admin tasks
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised for more senior customer-facing roles.
Level 2 Diploma in Business Administration: broadens your options into office and admin work.
Level 2 Award in Retail Skills: a natural step if you're heading into a retail career.
Moving up to Level 2 opens more job opportunities and can support applications for supervisory roles.
