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Free Level 1 Customer Service Training in Sheffield

CostFREE
Duration1 week
LevelLevel 1
DeliveryWork based
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
Apply now →

About this course

Free Level 1 Customer Service Course. Work-based training at your workplace. You train while you're in a customer-facing job role, building the knowledge employers look for from day one. The course takes around one week to complete. You'll cover the foundations of customer service, including how to communicate with customers and meet their needs. This free customer service course for adults is funded through the Adult Education Budget, where eligible. You must be aged 19 or over and eligible for ESFA programmes.

Who this course is for

This course is specifically designed to help build the skills of individuals interested in working and entering into a Customer Service role.

The course will give you the foundation and key skills you need to demonstrate to employers that you understand the sector and are ready to start your career. It provides you with the knowledge and understanding in customer service if you are likely to be working with customers on a daily basis as part of a job role.

We usually combine this course with our employability programmes to help give you the best opportunity possible to get your career on the right track.

Get in touch today and see how we can help.

Entry requirements

You must be aged 19 and over and be eligible for ESFA programmes. Our skilled and trained staff will be able to help and guide you through the process so that you understand your options and what course works best for your own needs and goals.

What you will learn

  • You'll understand what good customer service looks like in a workplace setting.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll identify customer needs and how to respond to them effectively.
  • You'll recognise the importance of your behaviour and attitude when dealing with customers.
  • You'll understand how to handle straightforward customer queries and requests.

How you will learn

You learn on the job, applying your skills directly in your customer-facing role. Assessment is work-based and linked to your day-to-day tasks. A trained assessor will support you through the process and help you evidence the skills and knowledge required for the qualification.

What you will need to bring

The centre will provide most materials. Realise will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers day to day
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: taking inbound calls and resolving customer issues
  • Receptionist: first point of contact in an office or business
  • Helpdesk Operator: providing support and information to customers
  • Hospitality Assistant: delivering customer service in hotels, cafes, or venues

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. From there, a Level 3 qualification in customer service or business administration can open doors to team leader and supervisory roles.

Apply on realisetraining.com →
Apply now →

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