Free Level 1 Customer Service Course in Newcastle. Classes run at Acorn Training Newcastle, full-time over three days. Before you enrol, you'll complete short maths and English assessments so the centre can confirm this is the right starting point for you. The course covers the skills you need to work in a customer-facing role, from handling enquiries to communicating professionally with customers. It's a practical, focused introduction to customer service work.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like in a workplace setting.
You'll practise handling customer enquiries and requests.
You'll explore how to deal with difficult situations calmly and effectively.
You'll learn how to represent an organisation positively in a customer-facing role.
How you will learn
Learning takes place in the classroom over three full days. You'll take part in group activities, discussions, and practical exercises based on real customer service scenarios. Assessment is through a short knowledge-based test or portfolio evidence, as required by the Highfield specification. The centre will confirm the exact assessment format before you start.
What you will need to bring
The centre will provide most materials. Acorn Training Newcastle will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling enquiries by phone, email, or in person.
Retail Sales Assistant. Serving customers on the shop floor.
Receptionist. First point of contact in an office or business.
Call Centre Agent. Taking and resolving customer calls.
Hospitality Assistant. Customer-facing work in hotels, cafes, or venues.
Admin Assistant. Supporting teams with customer and office tasks.
What you could study next
Level 2 Certificate in Customer Service. Builds on this Award and is recognised by employers hiring for customer service roles.
Level 2 Functional Skills in English or Maths. Strengthens your written and numerical skills, which many employers ask for.
Level 2 Business Administration Qualification. Opens doors to office and admin roles alongside customer service work.
