Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 1 Customer Service Training in Crewe

CostFREE
Duration3 days
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Crewe. Classes run at Acorn Training Crewe. The course covers the skills needed to work in a customer-facing role, from handling enquiries to communicating professionally. It runs over 3 days, full-time during the day. Before you enrol, you'll complete short maths and English assessments so the centre can confirm the course is the right fit.

Who this course is for

This course covers skills required to work in a customer facing role.

Entry requirements

BKSB Maths & English assessments required before enrolment

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll understand what good customer service looks like in a workplace setting.
  • You'll develop skills for handling customer enquiries and requests.
  • You'll learn how to deal with difficult situations calmly and effectively.
  • You'll understand your responsibilities when working in a customer-facing role.

How you will learn

You'll learn through classroom-based sessions over 3 days. Teaching covers practical customer service skills through discussion, activities, and worked examples. Assessment is based on your knowledge and understanding of customer service, completed during the course. The centre will confirm the exact assessment format before you start.

What you will need to bring

The centre will provide most materials. Acorn Training Crewe will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries by phone, email, or in person
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: managing inbound and outbound customer calls
  • Receptionist: first point of contact in an office or business
  • Hospitality Team Member: customer-facing work in hotels, cafes, or restaurants
  • Admin Assistant: supporting teams with customer and office tasks

What you could study next

A Level 1 customer service qualification is a solid starting point. From here, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. If you want to move into team leadership, a Level 2 or Level 3 qualification in Team Leading or Business Administration could be a useful next step.

Apply on acorntraining.co.uk →
Apply now →

Related courses at Acorn Training Crewe

More courses near you