Free Level 1 Customer Service Course in Stoke-on-Trent. Classes run at Acorn Training Stoke on Trent, full-time over 3 days. Before you enrol, you'll complete short maths and English assessments so the centre can confirm this is the right level for you. The course covers the skills you need to work in a customer-facing role, from handling enquiries to communicating clearly with customers. It's a practical introduction to customer service that many employers look for when hiring.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll learn how to communicate effectively with customers face to face and by phone.
You'll understand what good customer service looks like and why it matters to employers.
You'll practise handling customer enquiries and requests professionally.
You'll learn how to deal with difficult situations and complaints calmly.
You'll understand the importance of following workplace policies when serving customers.
How you will learn
You'll learn in a classroom at Acorn Training Stoke on Trent over 3 full days. Teaching is delivered face to face, with activities and discussion based on real customer service situations. Assessment is through short tasks and questions that check your understanding of the course content. No exams to sit at the end.
What you will need to bring
The centre will provide most materials. Acorn Training Stoke on Trent will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and accounts for businesses
Retail Sales Assistant: serving customers on the shop floor
Call Centre Agent: taking and resolving customer calls
Receptionist: first point of contact in an office or clinic
Hospitality Assistant: front-of-house customer service in hotels or venues
Helpdesk Operator: supporting customers with queries or issues
What you could study next
Level 2 Certificate in Customer Service: builds on this Award and covers more complex customer service skills, making you more competitive for customer service advisor roles.
Level 2 Functional Skills in English or Maths: strengthens your communication and numeracy, which many employers ask for alongside a customer service qualification.
Level 2 Business Administration Certificate: broadens your options into office and admin roles.
