Free Level 2 Retail Course. Study online at your own pace, so you can fit learning around your other commitments. Before you enrol, you'll complete BKSB maths and English assessments to make sure the course is the right fit. The course covers the skills needed for customer-facing roles in retail, from product knowledge to service standards. It typically takes 5 days to complete.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll develop knowledge of customer service skills used in retail environments.
You'll learn how to handle customer queries and complaints effectively.
You'll understand how to maintain a safe and secure retail environment.
You'll explore how retail businesses operate, including stock and merchandising.
You'll build knowledge of selling techniques and product promotion.
You'll learn about the importance of teamwork in a retail setting.
How you will learn
You'll study online through self-paced learning materials. Assessment is through online knowledge-based tests and written questions that check your understanding of retail topics. You complete the work in your own time, without needing to attend a classroom.
What you will need to bring
The centre will provide most materials. Acorn Training will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling transactions in store
Retail supervisor, overseeing a team on the shop floor
Stockroom assistant, managing deliveries and stock levels
Customer service advisor, supporting shoppers in person or by phone
Visual merchandiser, arranging displays to drive sales
Checkout operator, processing payments and assisting customers
What you could study next
Level 3 Retail Management Certificate: moves into supervisory and management roles in retail.
Level 2 Customer Service Practitioner Apprenticeship: applies your retail knowledge in a paid work setting.
Level 3 Team Leader or Supervisor Apprenticeship: suited if you're aiming for a management position in a retail business.
