Free Level 1 Customer Service Course. Study online, at your own pace, in around 2 days. Before you enrol, you'll complete short maths and English assessments so the course is pitched at the right level for you. The course covers the skills needed to work in a customer-facing role, from handling enquiries to communicating clearly with customers. It's a practical introduction to customer service work and a recognised customer service qualification you can add to your CV.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll identify the key principles of good customer service.
You'll learn how to communicate clearly and professionally with customers.
You'll understand how to handle customer enquiries and complaints.
You'll recognise the importance of a positive customer experience.
You'll develop awareness of your responsibilities in a customer-facing role.
How you will learn
You'll study online and work through course materials at your own pace. Assessment is completed online. You'll need to finish maths and English assessments with BKSB before you start, so the course team can confirm the right starting point for you.
What you will need to bring
The centre will provide most materials. Acorn Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle calls, emails, and enquiries for a business.
Retail Assistant. Serve customers on the shop floor or at a till.
Call Centre Agent. Support customers by phone in a contact centre.
Receptionist. Meet and assist visitors and callers at a front desk.
Sales Assistant. Help customers find products and complete purchases.
What you could study next
Level 2 Certificate in Customer Service. Builds on Level 1 and covers more complex customer interactions. Useful if you want to move into a senior customer service role or supervisory position.
Level 2 Diploma in Business Administration. Broadens your skills into office and admin work, which often sits alongside customer service roles.
Level 3 Certificate in Customer Service. Suited to those moving into team leader or customer service management roles.
