Free Level 1 Customer Service Course in Burton-on-Trent. Classes run at Burton Acorn Training. This is a short, focused course covering the skills you need to work in a customer-facing role. It runs full-time over 3 days. Before you enrol, you'll complete short maths and English assessments so the centre can confirm the course is the right fit. A free customer service course for adults looking to gain a recognised customer service qualification quickly.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like in a workplace setting.
You'll learn how to handle customer queries and complaints.
You'll develop skills for working in a customer-facing role.
You'll understand the importance of meeting customer needs and expectations.
How you will learn
You'll learn through classroom-based sessions at Burton Acorn Training. The course is delivered full-time over 3 days. Assessment is through the Highfield Award in Customer Service, which typically involves short written tasks or knowledge checks to confirm what you've learned. You'll complete maths and English assessments before you start, so the centre can plan your learning from the right point.
What you will need to bring
The centre will provide most materials. Burton Acorn Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
Retail Sales Assistant: serving customers on the shop floor or at the till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: welcoming visitors and managing front-of-house queries.
Contact Centre Operator: supporting customers across phone and digital channels.
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by more employers for customer-facing roles.
Level 2 Diploma in Business Administration: useful if you want to move into office or admin work alongside customer service.
Level 2 Award in Retail Skills: a natural step if you're heading into a retail customer service role.
