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Free Entry Level 3 Customer Service Training in Stevenage

CostFREE
Duration2 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Entry Level 3 Customer Service Course in Stevenage. Classes run at SPS Training Stevenage, part-time during the day. The course takes 2 weeks, so it fits around other commitments. You'll learn the skills and knowledge needed to work in a customer-facing role, covering how to deal with customers both inside and outside an organisation. This free customer service course for adults is open to learners aged 19 or over. It applies across any sector where you work with customers.

Who this course is for

A short interactive course to give you the skills and knowledge you will need to work in a customer-facing role. This course is suitable for anyone who would like to work in a role where they are dealing with customers both internally and externally. This course is applicable across any of the customer-facing sectors.

Entry requirements

Available to learners aged 19 and above

What you will learn

  • You'll understand what good customer service looks like in a workplace.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer needs and requests.
  • You'll develop knowledge of working with both internal and external customers.
  • You'll learn how customer service standards apply across different sectors.

How you will learn

Learning is classroom based, with interactive sessions at SPS Training Stevenage. You'll take part in group activities and discussions. Assessment is through the tasks and activities completed during the course, in line with City and Guilds requirements.

What you will need to bring

The centre will provide most materials. SPS Training Stevenage will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers day to day.
  • Retail Sales Assistant. Serve customers on the shop floor or at a till.
  • Call Centre Agent. Deal with customer calls and resolve queries.
  • Receptionist. First point of contact for visitors and callers.
  • Admin Assistant. Support teams while dealing with internal customers.
  • Helpdesk Operative. Log and respond to customer requests or issues.

What you could study next

After this entry level customer service qualification, you could move on to a Level 1 or Level 2 Award or Certificate in Customer Service to build on what you've learned. A Level 2 qualification is recognised by many employers and can open doors to more senior customer-facing roles. You might also consider a Level 2 Business Administration qualification if you want to broaden your options in office-based work.

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