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Free Entry Level 3 Customer Service Training in Bedford

CostFREE
Duration2 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Entry Level 3 Customer Service Course in Bedford. Classes run at SPS Training Bedford, part-time during the day. The course runs over 2 weeks, so it fits around other commitments. You'll learn how to deal with customers confidently, both within an organisation and with the public. The course covers customer-facing skills that apply across many sectors, from retail and hospitality to admin and reception work.

Who this course is for

A short interactive course to give you the skills and knowledge you will need to work in a customer-facing role. This course is suitable for anyone who would like to work in a role where they are dealing with customers both internally and externally. This course is applicable across any of the customer-facing sectors.

Entry requirements

Available to learners aged 19 and above

What you will learn

  • You'll understand what good customer service looks like in a workplace.
  • You'll learn how to communicate clearly with customers face to face.
  • You'll explore how to handle customer queries and complaints professionally.
  • You'll develop skills for working with both internal and external customers.
  • You'll learn how customer service standards apply across different sectors.

How you will learn

You'll learn through interactive classroom sessions at SPS Training Bedford. The course is practical and activity-based, with group work and discussion. Assessment is based on your participation and completion of tasks during the course. There are no formal written exams.

What you will need to bring

The centre will provide most materials. SPS Training Bedford will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person
  • Receptionist: first point of contact in offices or health settings
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: managing inbound or outbound customer calls
  • Admin Assistant: supporting teams with customer-facing admin tasks
  • Hospitality Assistant: customer service in hotels, cafes, or venues

What you could study next

Once you have your entry level customer service certificate, you could move on to a Level 1 or Level 2 Award or Certificate in Customer Service. A Level 2 qualification covers more complex customer service skills and is recognised by a wider range of employers. You could also look at Level 2 qualifications in Business Administration or Retail, which build on customer-facing skills in specific settings.

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