Free Level 2 Customer Service Course in Kettering. Classes run at Kettering Learning Centre, part-time during the day. The course runs over six months, making it manageable alongside other commitments. You'll cover the principles of customer service, including how to meet customer needs, handle complaints, and communicate effectively in a work setting. This free customer service course for adults is a practical way to gain a recognised customer service qualification.
Who this course is for
Course Summary can be found on the course page of the website
Entry requirements
Entry requirements can be found on the course page of the website
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll develop knowledge of customer needs and how to meet them.
You'll learn about legislation and regulations relevant to customer service.
You'll understand how to work as part of a team to deliver consistent service.
How you will learn
You'll attend classroom-based sessions at Kettering Learning Centre. Learning is delivered face-to-face, with tutor support throughout. Assessment is through written assignments and knowledge-based tasks completed during the course. There are no exams. You'll have an initial assessment before you start to confirm that Level 2 is the right level for you, and the centre will use it to plan your learning.
What you will need to bring
The centre will provide most materials. Kettering Learning Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers and processing transactions in store
Receptionist: welcoming visitors and managing front-of-house queries
Client Services Administrator: supporting business clients with day-to-day requests
Helpdesk Operator: providing first-line support to customers or staff
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and opens supervisory roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills for office and admin roles.
Level 3 Team Leader or Supervisor Apprenticeship: a natural next step if you move into a team leader position.
