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Free Level 2 Customer Service Training Online – Education Training Collective

CostFREE
Duration16 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. The course runs over 16 weeks and covers the principles and practices that underpin good customer service. You'll explore how to handle customer queries, manage complaints, and communicate effectively across different channels. This is a free customer service course for adults who want a recognised qualification without attending a classroom. The NCFE Certificate in Principles of Customer Service (VRQ) is a level 2 customer service qualification awarded on completion.

Who this course is for

The level 2 BTEC First in Business provides a platform for you to develop skills in the business sector. The qualification aims to give you an awareness of the benefits and drawbacks in Business and its impact on society.

You will gain a high quality nationally-recognised qualification while developing your knowledge of this rapidly evolving industry.

Entry requirements

A relevant Level 1 qualification or four GCSE grades at 3 or above.

If you don't already have an English and maths GCSE grade 9-4/A*- C, you will continue to work towards this as part of your main program of study*. *Unless you are exempt.

What you will learn

  • You'll learn how to meet customer needs and expectations in a range of situations.
  • You'll understand how to handle complaints professionally and find solutions.
  • You'll develop skills in written and verbal communication with customers.
  • You'll explore how legislation and regulations affect customer service practice.
  • You'll learn how to work as part of a team to deliver consistent service.
  • You'll understand how to monitor and improve your own customer service performance.

How you will learn

You'll study online through written materials and activities you complete in your own time. Assessment is through written assignments and knowledge-based tasks submitted online. There are no exams to sit in person. Education Training Collective will support you throughout, and you'll have access to a tutor who can give feedback on your work.

What you will need to bring

The centre will provide most materials. Education Training Collective will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and complaints by phone, email, or chat
  • Customer Service Representative: front-line support in retail, banking, or utilities
  • Call Centre Agent: managing high volumes of inbound or outbound customer contact
  • Retail Sales Assistant: supporting customers on the shop floor or online
  • Help Desk Operator: providing first-line technical or account support
  • Client Services Coordinator: managing relationships with business clients
  • Reception and Front-of-House: welcoming visitors and handling enquiries

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
  • Level 2 or 3 Business Administration Qualification: broadens your skills into office and operations work, useful in most sectors.
  • Level 3 Team Leader or Supervisor Apprenticeship: a work-based route if you're ready to move into a management role.
Apply on stockton.ac.uk →
Apply now →

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