The Customer Service Apprenticeship reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures against performance objectives or criteria.
An Apprenticeship is a vocational, work-based programme that demonstrates competence and knowledge. With a combination of on-the-job training and assessments, and training through an approved body, Apprenticeships demonstrate the individual's competence to do a job to a national standard. In addition to the core Apprenticeship requirements, there are separate requirements which include, Maths, English, ICT, Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS).
Progression from a Level 3 qualification and onto employment as a customer service administrator for applicants who successfully complete the course
Jobs you could do
What you could study next
