Free Level 2 Customer Service Training in Doncaster

Name: Free Level 2 Customer Service Training in Doncaster
Availability: InStock

CostFREE

Duration12 months

LevelLevel 2

DeliveryWork based

StartFlexible

Awarding body

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About this course

Free Level 2 Customer Service Course. Work-based training at your workplace. You learn while you work, combining on-the-job experience with structured training over 12 months. The course covers the knowledge and skills needed to handle customer interactions, complete tasks to set standards, and take responsibility for your own performance. If you don't already have Level 2 English and Maths, you'll work toward these as part of the programme.

Who this course is for

The Customer Service Apprenticeship reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures against performance objectives or criteria.

An Apprenticeship is a vocational, work-based programme that demonstrates competence and knowledge. With a combination of on-the-job training and assessments, and training through an approved body, Apprenticeships demonstrate the individual's competence to do a job to a national standard. In addition to the core Apprenticeship requirements, there are separate requirements which include, Maths, English, ICT, Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS).

A NVQ at level 2 for apprentices working in administration in all sectors and occupations of employment.

Entry requirements

Apprentices without Level 2 English and Maths will need to achieve this level and take the test for level 2 prior to the end of the course.

What you will learn

You'll develop the skills to handle customer queries and complaints professionally.
You'll learn how to communicate clearly with customers face to face, by phone, and in writing.
You'll understand how to meet performance targets and work to set standards.
You'll build knowledge of customer service principles and how they apply in your workplace.
You'll learn how to identify customer needs and match them to the right products or services.
You'll develop problem-solving skills for straightforward customer issues.

How you will learn

You learn through a mix of on-the-job training and workplace assessments. Your assessor will visit you at work to observe your practice and review evidence of your performance. You'll also complete knowledge-based tasks and may have discussions with your assessor to demonstrate your understanding. English and Maths are assessed separately if you need to achieve Level 2 in these subjects before the end of the programme.

What you will need to bring

The centre will provide most materials. Group Training Association will confirm anything else you need before you start.

Where next

Jobs you could do

Customer Service Advisor: handling queries and accounts for businesses
Call Centre Agent: supporting customers by phone or live chat
Retail Sales Assistant: serving customers and processing transactions
Customer Support Representative: resolving issues for online or in-store customers
Receptionist: first point of contact in offices, clinics, or hotels
Client Services Coordinator: managing customer relationships day to day

What you could study next

Level 3 Diploma in Customer Service: deepen your expertise and move into senior or team leader roles.
Level 3 Business Administration Qualification: broaden your skills across business functions, useful if you want to move into office or operations roles.
Level 2 or 3 Team Leader or Supervisor Apprenticeship: a natural next step if you're ready to manage a small team.

Apply on doncastergta.co.uk →