Free Level 2 Customer Service Course in Cambridge. Classes run at Cambridge Regional College, daytime and part-time over 2 weeks. You'll build the knowledge employers look for in customer service roles, covering how to manage information and support events across different working environments. You'll need to be working at Level 1 English to join. An initial assessment confirms the course is the right fit and helps plan your learning.
Who this course is for
This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events.
Entry requirements
Students need to be working at Level 1 English and should have the ambition to progress into further study, or work.
What you will learn
You'll learn how to deliver effective customer service in a range of working environments.
You'll understand how to manage customer information accurately and professionally.
You'll learn how to support the planning and delivery of events.
You'll develop knowledge of customer service principles that employers expect in service roles.
You'll understand how to communicate clearly with customers and colleagues.
How you will learn
You'll study in a classroom at Cambridge Regional College. Learning is flexible and delivered during the day. Assessment is based on the knowledge you build throughout the course. You'll be assessed on your understanding of customer service tasks, including managing information and supporting events. Your tutor will guide you through the material and check your progress as you go.
What you will need to bring
The centre will provide most materials. Cambridge Regional College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: taking inbound calls and supporting customers by phone
Retail Sales Assistant: serving customers and processing transactions in store
Receptionist: welcoming visitors and managing front-of-house communications
Client Services Administrator: supporting teams with customer-facing admin tasks
Helpdesk Operator: logging and resolving customer queries in a support setting
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office-based or administrative work.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're ready to take on management responsibility in a customer service environment.
