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Level 3 Customer Service Training in Huntingdon

Cost£2,702.00
Duration14 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding bodyCity & Guilds awarding body
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About this course

Level 3 Customer Service Course. Work-based training at your workplace. You study while you're in a customer-facing role, applying what you learn directly to your job. The course covers customer service principles, resolving problems, understanding customers, and developing managerial skills. It typically takes 14 months to complete. There are no formal academic entry requirements, but you'll need to be working in a suitable customer service role. The City and Guilds Level 3 Diploma in Customer Service is the qualification you'll work toward. City and Guilds fees of £164 apply.

Who this course is for

The City & Guilds Level 3 Diploma in Customer Service is ideal if you are already working in a customer facing role and are looking to expand your career prospects within your current workplace. The work-based nature of the course means that you can undertake the customer service training required to get ahead at work, and gain a nationally recognised qualification, without having to attend College.

Over the course of the qualification you will gain greater technical and managerial skills, as well as the ability to supervise others and apply the principles of customer service to the wider strategy of your department or organisation. Depending on your job role, the units you choose to undertake lead to gaining skills in areas such as managing team performance, developing customer relationships and promoting additional services to customers.

Entry requirements

There are no formal academic entry requirements to undertake this qualification however the passion to learn new skills along with employment in a suitable customer service position with the ability to influence customer service provision within the role is necessary.

What you will learn

  • You'll organise and deliver customer service within your organisation.
  • You'll understand the customer service environment and how it connects to wider business strategy.
  • You'll apply techniques for customer retention and building lasting customer relationships.
  • You'll resolve customer problems effectively and professionally.
  • You'll develop personal and professional management skills.
  • You'll promote additional products or services to customers where appropriate.
  • You'll use digital tools, including social media, to support customer service delivery.

How you will learn

You learn through a combination of workplace activities, online learning, and regular tutor support. Your learning fits around your existing job role. You complete mandatory units covering core customer service skills, then choose from optional units to round out the qualification. A dedicated tutor reviews your progress and provides ongoing support throughout the programme.

What you will need to bring

The College of Animal Welfare will confirm anything you need before you start. You'll need to be in a suitable customer service role so you can complete the workplace-based activities that form part of the qualification.

Where next

Jobs you could do

  • Customer Service Advisor: handling customer queries and resolving issues day to day.
  • Customer Service Team Leader: supervising a team and managing service standards.
  • Customer Experience Manager: overseeing customer satisfaction across a business.
  • Client Relations Manager: managing key client accounts and relationships.
  • Contact Centre Supervisor: leading a team in a call or contact centre environment.
  • Sales Support Coordinator: supporting sales teams with customer-facing activity.

What you could study next

  • Level 4 Diploma in Customer Service: a natural next step if you want to move into more senior management roles within customer service.
  • Level 3 or Level 4 Diploma in Business Administration: broadens your skills across business operations, useful if you want to move into office or operations management.
  • Level 5 Management and Leadership qualifications (such as CMI or ILM): suitable if you're aiming for a management role beyond customer service.
Apply on business.caw.ac.uk →
Apply now →

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