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Level 2 Customer Service Training in Huntingdon

Cost£961.00
Duration14 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Level 2 Diploma Customer Service Course. Work-based training at your workplace. You study while you're already in a customer-facing role, applying what you learn directly to your job. The course runs over 12 to 14 months, with tutor support built around your working schedule. You'll cover core topics like delivering customer service, understanding customers, and managing your own performance. You also choose optional units that fit your specific role. Employment in a suitable customer service environment is required to enrol.

Who this course is for

This qualification is ideal if you’re working in a customer facing role and looking for formal, practical customer service training, with the opportunity to gain a nationally recognised qualification at the same time. Over the course of the qualification you will develop a range of transferable skills that can be applied across all industries, such as the ability to deal with customers effectively on all levels – whether by phone, face to face, by email or to internal colleagues.

Entry requirements

There are no formal academic entry requirements to undertake this qualification however employment in a suitable customer service environment is a must along with the enthusiasm to learn new skills.

What you will learn

  • You'll learn how to deliver consistent, high-quality customer service across different situations.
  • You'll understand what customers need and how to meet those needs effectively.
  • You'll develop skills for communicating with customers by phone, email, face to face, and with internal colleagues.
  • You'll learn how to handle challenging customers professionally.
  • You'll understand how organisations work and how your role fits within them.
  • You'll manage your own performance and take responsibility for your development at work.
  • You'll choose optional units covering areas such as processing customer information, gathering feedback, and managing diary systems.

How you will learn

You learn through online study with tutor support, working through mandatory units and a selection of optional units. Tutors provide regular progress reviews and are available to answer questions throughout. Assessment includes an online exam. Your learning is structured to fit around your job, so you apply new knowledge directly in your workplace as you go.

What you will need to bring

The College of Animal Welfare will confirm anything you need before you start. You will need to be employed in a suitable customer service environment to take part in this course.

Where next

Jobs you could do

  • Customer Service Advisor. Handle customer queries by phone, email, or in person.
  • Customer Service Representative. Front-line support across retail, finance, or utilities.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Retail Customer Assistant. Support customers on the shop floor or at a service desk.
  • Client Services Coordinator. Manage client relationships and day-to-day account queries.
  • Complaints Handler. Resolve escalated customer issues across any sector.
  • Team Leader (Customer Service). Supervise a small customer service team.

What you could study next

  • Level 3 Diploma in Customer Service. The next step up, covering leadership and more complex customer service management skills.
  • Level 3 Diploma in Business Administration. Broadens your skills into business operations, useful if you want to move into office or admin management roles.
  • Level 2 or 3 Award in Team Leading or Management. A natural step if you're aiming for a supervisory or team leader position.
Apply on business.caw.ac.uk →
Apply now →

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