Free Level 2 Diploma Customer Service Course in Worksop. Classes run at Nottinghamshire Training Group, part-time during the day. The course runs over 12 months, giving you time to build knowledge and skills alongside other commitments. You'll study what it takes to work effectively in customer-facing roles, covering communication, problem-solving, and handling customer needs. Applicants typically need a Level 1 qualification in English and maths, though this may vary.
Who this course is for
These qualifications cover levels appropriate to a career in customers service
Entry requirements
Applicants will typically need to have a level 1 qualification in English and maths. however, this is dependant on the employer
What you will learn
You'll develop communication skills for handling customer interactions professionally.
You'll learn how to resolve customer complaints and problems effectively.
You'll understand how to meet customer needs and manage expectations.
You'll practise working within organisational procedures and service standards.
You'll build skills in record-keeping and processing customer information.
You'll explore how to work as part of a customer service team.
How you will learn
You'll learn through classroom-based sessions at Nottinghamshire Training Group. Assessment is through a combination of coursework, observations, and portfolio evidence gathered over the course. You'll attend group sessions and also receive one-to-one support tailored to your progress. Work experience placements may form part of the programme.
What you will need to bring
The centre will provide most materials. Nottinghamshire Training Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and support customers day to day.
Call Centre Agent. Manage inbound and outbound customer calls.
Retail Customer Service Assistant. Support shoppers and resolve issues in store.
Customer Support Representative. Provide help via phone, email, or live chat.
Complaints Handler. Investigate and resolve customer complaints formally.
Front of House Receptionist. First point of contact in offices or hospitality settings.
What you could study next
Level 3 Diploma in Customer Service. Deepen your expertise and move into supervisory or team leader roles.
Level 3 Team Leader or Supervisor Apprenticeship. Combine work with structured training toward a management role.
Level 2 or 3 Business Administration Qualification. Broaden your skills across office and business environments, which pairs well with a diploma customer service qualification.
