Free Level 2 Customer Service Course in Worksop. Classes run at Nottinghamshire Training Group, part-time during the day. You'll typically need a Level 1 qualification in English and maths to join, though this can depend on your employer. The course runs over 12 months, covering the knowledge and skills needed to work in customer-facing roles. You'll have an initial assessment to confirm the level is right for you.
Who this course is for
These qualifications cover levels appropriate to a career in customers service
Entry requirements
Applicants will typically need to have a level 1 qualification in English and maths. however, this is dependant on the employer
What you will learn
You'll learn how to communicate clearly and professionally with customers
You'll develop skills for handling customer queries, complaints, and requests
You'll understand how to follow organisational policies and procedures in a customer service role
You'll learn how to work as part of a team to deliver good customer outcomes
You'll build knowledge of how to use digital tools and systems used in customer service work
You'll understand equality, diversity, and inclusion in a customer-facing environment
How you will learn
You'll learn through classroom-based sessions at Nottinghamshire Training Group. Assessment is through a combination of written tasks, observations, and portfolio evidence that demonstrates your skills and knowledge. Your tutor will work with you throughout the course to support your progress and plan your learning around your individual needs.
What you will need to bring
The centre will provide most materials. Nottinghamshire Training Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries by phone, email, or in person
Retail Customer Service Assistant, supporting shoppers and resolving issues
Call Centre Agent, managing inbound and outbound customer calls
Customer Support Representative, helping clients with products or accounts
Receptionist, greeting visitors and managing front-of-house enquiries
Sales Support Administrator, combining customer contact with admin duties
What you could study next
Level 3 Diploma in Customer Service, for those moving into supervisory or team leader roles
Level 2 or Level 3 Business Administration Qualification, broadening your skills across office and customer-facing work
Level 3 Team Leader or Supervisor Apprenticeship, a work-based route into management for those already in employment
