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Free Level 2 Customer Service Training Online – Academy Transformation Trust Further Education

CostFREE
Duration180 hours
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. The course takes around 180 hours to complete. You'll cover how to handle customer queries professionally, resolve complaints, and communicate effectively across different situations. Topics include understanding customer needs, working within organisational guidelines, and maintaining a positive service experience. You need to be aged 19 or over and have lived in the EU for at least three years at the start of the course.

Who this course is for

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.

This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.

Entry requirements

The prospective learner has to be aged 19 and above, and has lived in the EU for at least 3 years at the start of the course.

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll understand how to handle complaints and resolve problems effectively.
  • You'll explore how to meet customer needs and manage their expectations.
  • You'll study the principles of customer service and why it matters to a business.
  • You'll learn how to follow organisational policies and procedures when dealing with customers.
  • You'll develop skills in working with customers across different channels, including phone and written communication.

How you will learn

You'll study online, working through course materials at your own pace. Assessment is based on written assignments and knowledge checks that you complete online. There are no exams to sit in person. You submit your work digitally, and a tutor will review and mark it. Feedback is provided to help you progress through the qualification.

What you will need to bring

The centre will provide most materials. Academy Transformation Trust Further Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handling queries by phone, email, or chat
  • Customer Support Agent, resolving issues for a company's clients
  • Call Centre Operative, managing inbound and outbound customer calls
  • Retail Sales Assistant, supporting customers on the shop floor
  • Client Services Coordinator, managing ongoing client relationships
  • Helpdesk Operator, providing first-line support to customers or staff

What you could study next

  • Level 3 Certificate or Diploma in Customer Service, for those moving into team leader or supervisory roles
  • Level 2 or Level 3 Business Administration Qualification, which broadens your skills across office and client-facing work
  • Level 3 Team Leader or Supervisor Apprenticeship, if you're ready to step into a management role within a customer service environment
Apply on attfe.org.uk →
Apply now →

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