Free Level 3 Customer Service Specialists Course in Worksop. Classes run at Nottinghamshire Training Group, part-time during the day. You'll typically need a Level 1 qualification in English and maths to join, though this can depend on your employer. The course runs over 24 months, giving you time to build knowledge and skills at a manageable pace alongside other commitments. You'll cover the skills and understanding needed for a career in customer service, from handling complex queries to supporting other team members.
Who this course is for
These qualifications cover levels appropriate to a career in customers service
Entry requirements
Applicants will typically need to have a level 1 qualification in English and maths. however, this is dependant on the employer
What you will learn
You'll develop advanced customer service techniques for handling complex and escalating situations.
You'll learn how to build and maintain positive customer relationships.
You'll understand how to support and guide colleagues in a customer service environment.
You'll study how to use customer feedback to improve service quality.
You'll learn how to manage customer expectations and resolve complaints professionally.
You'll develop knowledge of relevant legislation and organisational policies affecting customer service.
How you will learn
You'll learn through classroom-based sessions at Nottinghamshire Training Group. Assessment is ongoing and includes work-based evidence, observations, and written tasks. You'll build a portfolio of evidence demonstrating your competence across the qualification. One-to-one and group support is available throughout the course to help you progress.
What you will need to bring
The centre will provide most materials. Nottinghamshire Training Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling queries and complaints for businesses.
Customer Service Team Leader. Supervising and supporting a customer service team.
Contact Centre Agent. Managing customer calls, emails, or live chat.
Client Relations Officer. Building long-term relationships with business clients.
Complaints Handler. Resolving escalated customer issues for organisations.
Retail Customer Service Supervisor. Leading customer experience on the shop floor.
What you could study next
Level 4 Customer Service and Sales Management Qualification. A natural next step if you want to move into management or senior specialist roles.
Level 3 Business Administration Diploma. Broadens your skills into wider business operations, useful if you want to move into office or operations roles.
Apprenticeship in Customer Service or Business Administration. Combines work and study at Level 3 or above for those already in employment.
