Free Level 2 Customer Service Course in Worksop. Classes run at Nottinghamshire Training Group, part-time during the day, over 12 months. You'll start with an initial assessment to confirm this is the right level for you. The course covers the knowledge and skills needed for a career in customer service, from handling enquiries to resolving complaints. Applicants will typically need a Level 1 qualification in English and maths, though this may depend on your employer.
Who this course is for
These qualifications cover levels appropriate to a career in customers service
Entry requirements
Applicants will typically need to have a level 1 qualification in English and maths. however, this is dependant on the employer
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll develop skills in handling customer enquiries and requests.
You'll practise resolving complaints and difficult situations calmly.
You'll understand how to follow organisational procedures and policies.
You'll build knowledge of customer needs and how to meet them.
You'll learn how to work as part of a customer service team.
How you will learn
You'll learn through classroom sessions at Nottinghamshire Training Group. Assessment is based on a combination of coursework, observations, and written tasks that reflect real customer service situations. Your progress will be reviewed throughout the course to make sure you're on track.
What you will need to bring
The centre will provide most materials. Nottinghamshire Training Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling enquiries by phone, email, or in person.
Retail Assistant, supporting customers on the shop floor.
Call Centre Agent, managing inbound and outbound customer calls.
Receptionist, greeting visitors and managing front-of-house queries.
Sales Support Administrator, helping customers through the sales process.
Client Services Coordinator, managing accounts and customer relationships.
What you could study next
Level 3 Diploma in Customer Service, for those moving into supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification, which broadens your options across office and admin roles.
Level 2 Functional Skills in English or Maths, if you want to strengthen your core skills alongside your customer service qualification.
