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Entry Level 3 Retail Skills Course in Basildon

CostCheck if you can do this free
Duration5 hours
LevelEntry Level
DeliveryClassroom based
Start1 Jan 2027
Study modePart-time
AttendanceDaytime
Awarding bodyOpen Awards awarding body

Free or reduced fees may be available, depending on your circumstances. Contact Essex County Council for more info.

Apply now →Check if you're eligible

About this course

Entry Level 3 Retail Skills Course in Basildon. Classes run at ACL Basildon, part-time during the day. Funding may be available depending on your circumstances, so fees may apply for some learners. The course runs over 5 hours in total, making it easy to fit around other commitments. You'll cover customer care, handling money, and stock control, and explore job opportunities in the retail sector. This entry level retail skills qualification is a practical starting point if you're new to retail or looking to move into the sector.

Who this course is for

Are you looking to gain employment in retail? This course is designed to help you develop the skills and knowledge needed to work in the retail industry. You will explore job opportunities within the sector and learn about customer care, handling money.

What you will learn

  • You'll explore job roles and opportunities within the retail industry.
  • You'll develop customer care skills for working with the public.
  • You'll learn how to handle money and process transactions.
  • You'll understand stock control and how retail operations work.
  • You'll build the knowledge needed to apply for retail positions.

How you will learn

You'll learn through classroom-based sessions at ACL Basildon. Teaching covers practical retail topics including customer service, cash handling, and stock control. You'll have an initial assessment to confirm that the Entry Level 3 Award in Retail Skills is the right level for you. The centre will use this to plan your learning.

What you will need to bring

The centre will provide most materials. ACL Basildon will confirm anything else you need before you start.

Where next

Jobs you could do

  • Sales assistant, serving customers on the shop floor
  • Checkout operator, processing payments and transactions
  • Stock room assistant, managing deliveries and stock levels
  • Retail team member, supporting day-to-day store operations
  • Customer service assistant, handling queries and returns

What you could study next

After this course, you could move on to a Level 1 or Level 2 qualification in Retail Skills to build on what you've learned. A Level 2 Certificate or Diploma in Retail Skills covers more advanced topics and is recognised by employers across the sector. You could also look at a retail apprenticeship, which combines on-the-job training with a formal qualification.

Apply on aclessex.com →Check if you're eligible
Apply now →Check if you're eligible

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