Entry Level 3 Retail Skills Course in Maldon. Classes run at ACL Harlow and The Library, part-time during the day. Funding may be available depending on your circumstances, so fees may or may not apply. The course takes around 5 hours in total, making it easy to fit around other commitments. You'll cover customer care, handling money, and job opportunities in the retail sector. This entry level retail skills qualification is a practical starting point if you're exploring work in retail.
Who this course is for
Are you looking to gain employment in retail? This course is designed to help you develop the skills and knowledge needed to work in the retail industry. You will explore job opportunities within the sector and learn about customer care, handling money.
What you will learn
You'll explore job roles and employment opportunities in the retail industry.
You'll develop customer care skills for working with shoppers and the public.
You'll learn how to handle money accurately at the till.
You'll build knowledge of stock and how retail environments are organised.
You'll understand what employers in retail look for in new staff.
How you will learn
Learning takes place in the classroom at ACL Harlow and The Library. You'll take part in group activities and discussions led by a tutor. Assessment is through practical tasks and short written or verbal activities that show what you've learned.
What you will need to bring
The centre will provide most materials. ACL Harlow and The Library will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers on the shop floor
Checkout operator, handling payments and till work
Stock room assistant, receiving and organising deliveries
Retail customer service advisor, helping shoppers in store
Support worker, entry-level roles in community retail or social enterprise
What you could study next
Level 1 Award or Certificate in Retail Skills (Open Awards or City and Guilds) - the next step up, covering more detailed retail knowledge and wider job-ready skills.
Functional Skills English or Maths at Entry Level 3 or Level 1 - useful alongside any retail role and often asked for by employers.
Level 2 Certificate in Retail Skills - a more substantial retail skills qualification recognised for supervisory and senior sales roles.
