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Free Entry Level 3 Customer Service Training in March

CostFREE
Duration11 months
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Entry Level 3 Customer Service Course in March. Classes run at The March Community Centre, part-time during the day. The course runs over 11 months at a manageable pace, which works well if you have other commitments. You'll build your customer service skills and knowledge, and the centre works with local employers to help you find work when you finish. You'll start with an initial assessment to make sure this is the right level for you. This is a free customer service course for adults who meet the funding eligibility criteria.

Who this course is for

City and guilds Customer Service qualification. Working with learners on their customer Service skills and knowledge across 2 weeks. We are also linking this course with local employers to increase the chances of securing a job.

Entry requirements

Basic level of Maths and English.

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll understand what good customer service looks like in different workplaces.
  • You'll practise handling customer queries and requests.
  • You'll develop skills for working as part of a customer-facing team.
  • You'll learn how to deal with difficult situations calmly and helpfully.

How you will learn

You'll attend classroom-based sessions at The March Community Centre. Learning is delivered face to face, with a focus on practical customer service skills and knowledge. Assessment is linked to the City and Guilds qualification requirements. The centre also connects learners with local employers, giving you the chance to see how your skills apply in real workplaces.

What you will need to bring

The centre will provide most materials. The March Community Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
  • Retail Assistant: serving customers and processing sales on the shop floor.
  • Receptionist: welcoming visitors and managing front-of-house tasks.
  • Call Centre Agent: responding to customer calls and resolving issues.
  • Sales Assistant: advising customers and supporting in-store teams.

What you could study next

Once you have your Entry Level 3 Customer Service Certificate, you could move on to a Level 1 Award or Certificate in Customer Service to build on what you've learned. From there, a Level 2 Certificate in Customer Service is a recognised step toward roles with more responsibility. Some learners also progress to Functional Skills Maths and English qualifications, which many employers ask for alongside a customer service qualification.

Apply on ebsontrackprospect-ccc.tribal-ebs.com →
Apply now →

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