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Free Entry Level 3 Customer Service Training in Wisbech

CostFREE
Duration2 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Entry Level 3 Customer Service Course in Wisbech. Classes run at SPS Training Wisbech, part-time during the day. This is a short, interactive course that runs over 2 weeks. It covers the skills and knowledge you need to work in a customer-facing role, whether you deal with members of the public, clients, or colleagues. The course applies across a wide range of sectors, from retail and hospitality to admin and call centres. You'll need to be aged 19 or over to enrol.

Who this course is for

A short interactive course to give you the skills and knowledge you will need to work in a customer-facing role. This course is suitable for anyone who would like to work in a role where they are dealing with customers both internally and externally. This course is applicable across any of the customer-facing sectors.

Entry requirements

Available to learners aged 19 and above

What you will learn

  • You'll understand what good customer service looks like in practice.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries and complaints.
  • You'll develop an understanding of internal and external customer relationships.
  • You'll learn how customer service standards apply across different sectors.

How you will learn

You'll learn through interactive classroom sessions at SPS Training Wisbech. The course uses group activities and discussion to build your understanding. Assessment is based on the work you complete during the course. There are no formal written exams.

What you will need to bring

The centre will provide most materials. SPS Training Wisbech will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person
  • Retail Assistant: serving customers on the shop floor
  • Receptionist: first point of contact in an office or clinic
  • Call Centre Agent: supporting customers over the phone
  • Sales Assistant: helping customers find products and services
  • Admin Assistant: supporting teams with customer-facing tasks

What you could study next

Once you have your entry level customer service qualification, you could move on to a Level 1 or Level 2 Award or Certificate in Customer Service to deepen your knowledge. A Level 2 qualification is recognised by many employers as a standard benchmark for customer-facing roles. You might also consider a Level 2 Certificate in Business Administration if you want to broaden your options in office-based work.

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