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Free Level 2 Customer Service Course in Wigan

CostFREE
Duration30 weeks
LevelLevel 2
DeliveryClassroom based
Start14 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 Customer Service Course in Wigan. Classes run at Wigan Skills Centre, full-time during the day.

The course is free for 16 to 18 years old. You'll study how to meet customer needs, communicate clearly, and deliver a positive experience. Units cover handling complaints, working with different customers, and understanding what good service looks like across different industries. The course runs for around 30 weeks.

You'll finish with a City and Guilds Level 2 Certificate in Customer Service.

Who this course is for

This course is designed for 16 - 18-year-olds who want to develop the skills and confidence needed to deliver excellent customer service across a wide range of industries. The City & Guilds Level 2 Certificate in Customer Service provides learners with the knowledge and practical skills required to meet customer needs, communicate effectively and provide a positive customer experience.

Customer service skills are valued across almost every sector, making this qualification an excellent choice for learners interested in careers in business, retail, administration, hospitality, contact centres and a wide range of customer-facing roles.

Entry requirements

There are no formal entry requirements for this qualification.

What you will learn

  • You'll learn how to communicate effectively with customers face to face, by phone, and in writing.
  • You'll develop skills in handling customer complaints and difficult situations.
  • You'll understand how to meet customer needs in different industries.
  • You'll practise delivering a positive customer experience.
  • You'll learn how to work as part of a team in a customer-facing role.
  • You'll build knowledge of professional standards and expectations in customer service.

How you will learn

You'll learn through classroom sessions at Wigan Skills Centre. Assessment is based on a mix of practical tasks, written assignments, and observations of your skills in action. There are no formal exams. Your tutor will assess your work throughout the course to make sure you're meeting the required standard.

What you will need to bring

The centre will provide most materials. Wigan Skills Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handles queries and supports customers by phone or in person.
  • Customer Service Assistant, provides frontline help in retail or service environments.
  • Customer Service Representative, manages customer accounts and resolves issues.
  • Retail Assistant, serves customers and supports day-to-day store operations.
  • Call Centre Agent, takes inbound calls and helps customers with their needs.
  • Receptionist, greets visitors and manages enquiries for a business.

What you could study next

  • Level 3 Diploma in Customer Service, for those wanting to move into supervisory or team leader roles.
  • Level 2 Business Administration Qualification, useful if you want to work in an office or admin setting.
  • Apprenticeship in Customer Service or Business Administration, letting you earn while you develop your skills further.
Apply on gceducationandskills.ac.uk →
Apply now →

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