Free Level 1 Customer Service Course in Preston. Classes run at PHX Training Preston, daytime and flexible to fit around you. This is a free customer service course for adults who have a diagnosed learning need at this level and no previous customer service qualification at the same level or above. Over two weeks, you'll build the underpinning knowledge needed to work in a range of customer service roles. You'll cover how to manage information and support events in a customer-facing setting.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn the principles of delivering good customer service in a range of settings.
You'll understand how to manage customer information accurately and appropriately.
You'll learn how to support the planning and running of events.
You'll develop knowledge of how to communicate effectively with customers.
You'll understand how to handle customer queries and requests.
How you will learn
You'll study in a classroom at PHX Training Preston. Learning is flexible and takes place during the day. Assessment is based on knowledge-based tasks and written activities that test your understanding of customer service principles. There are no exams. Your tutor will guide you through each topic and check your progress as you go.
What you will need to bring
The centre will provide most materials. PHX Training Preston will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in a contact centre or shop
Receptionist, welcoming visitors and managing information
Retail assistant, serving customers on the shop floor
Call centre agent, supporting customers by phone
Admin assistant, providing support in an office environment
What you could study next
Level 2 Certificate in Customer Service, the natural next step after this level 1 customer service qualification, covering more complex customer interactions and complaint handling.
Level 2 Diploma in Business Administration, useful if you want to move into office-based or admin roles.
Functional Skills English Level 1 or Level 2, which many employers ask for alongside a customer service certificate.
