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Level 2 Customer Service Training in Rugby

Cost£3,101.00
Duration12 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
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About this course

Level 2 Customer Service Course. Work-based training at your workplace. You learn while you work, applying your skills directly in a customer-facing role. No entry requirements apply, so you can start from where you are now. The course covers the knowledge and skills employers look for in customer service roles across any sector. It typically takes 12 months to complete. You'll earn a Highfield Level 2 customer service qualification recognised across business sectors.

Who this course is for

The Diploma in Customer Service Skills at Level 2 is designed to provide and accredit skills and knowledge in Customer Service and will aid career progression – designed for those working in customer related roles across any business sector.

The programme contributes to skills, knowledge and overall performance inline with industry needs and presents an opportunity for individuals to progress to other qualifications.

Entry requirements

None apply.

What you will learn

  • You'll develop techniques for handling customer queries and complaints professionally.
  • You'll learn how to communicate clearly with customers, both in person and in writing.
  • You'll understand how to meet customer needs and manage their expectations.
  • You'll build knowledge of how businesses measure and improve customer satisfaction.
  • You'll learn how to work within organisational policies and procedures when serving customers.
  • You'll develop skills for working as part of a team in a customer-focused environment.

How you will learn

Learning takes place in your workplace. You'll gather evidence of your skills and knowledge through your day-to-day work activities. Assessment is ongoing and work-based, drawing on real tasks you carry out in your role. Intec Business Colleges will register you and manage your certification through Highfield. The programme is designed to fit around your job, so you build your portfolio as you go.

What you will need to bring

The centre will provide most materials. Intec Business Colleges will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle queries and support customers day to day.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Retail Sales Assistant. Serve customers and support in-store operations.
  • Client Services Coordinator. Liaise between customers and internal teams.
  • Reception and Front-of-House. First point of contact in offices or venues.
  • Account Support Assistant. Help manage client accounts and relationships.

What you could study next

  • Level 3 Diploma in Customer Service. Deepen your expertise and move into senior or supervisory customer service roles.
  • Level 3 Team Leader or Supervisor Apprenticeship. A natural step if you're moving into managing a customer service team.
  • Level 2 or 3 Business Administration Qualification. Broadens your skills across business functions, useful in client-facing office roles.
Apply on intecbusinesscolleges.co.uk →
Apply now →

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