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Level 3 Customer Service Training in Rugby

Cost£3,370.00
Duration18 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
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About this course

Level 3 Customer Service Skills Course. Work-based training at your workplace. You study while working in a customer-facing role, applying what you learn directly to your job. The course covers customer service knowledge, skills, and performance in line with industry expectations across any business sector. It typically takes 18 months to complete. There are no entry requirements. You'll come away with a Highfield Level 3 customer service skills qualification that supports career progression.

Who this course is for

The Diploma in Customer Service Skills at Level 3 is designed to provide and accredit skills and knowledge in Customer Service and will aid career progression – designed for those working in customer related roles across any business sector.

The programme contributes to skills, knowledge and overall performance inline with industry needs and presents an opportunity for individuals to progress to other qualifications.

Entry requirements

None apply.

What you will learn

  • You'll develop techniques for handling customer queries and complaints professionally.
  • You'll learn how to meet and exceed customer expectations in your role.
  • You'll understand how to communicate clearly with customers across different situations.
  • You'll build knowledge of customer service standards relevant to your business sector.
  • You'll learn how to manage difficult customer interactions with confidence.
  • You'll understand how your performance contributes to overall business outcomes.

How you will learn

Learning takes place in your workplace. You'll gather evidence from your day-to-day work to demonstrate your skills and knowledge. Assessment is based on work-based evidence, which may include observations, professional discussions, and written tasks. Your progress is reviewed against the requirements of the Diploma throughout the 18-month programme.

What you will need to bring

The centre will provide most materials. Intec Business Colleges will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle customer queries and accounts in any sector.
  • Customer Service Team Leader. Supervise a front-line customer service team.
  • Contact Centre Agent. Manage inbound and outbound customer communications.
  • Client Relations Executive. Build and maintain relationships with business clients.
  • Retail Customer Service Manager. Lead customer experience in a retail environment.
  • Complaints Handler. Resolve escalated customer issues for businesses or public services.

What you could study next

  • Level 4 Diploma in Customer Service. Deepen your knowledge and move toward management roles in customer experience.
  • Level 3 or 4 Team Leader or Supervisor Apprenticeship. Combine your customer service background with formal leadership training.
  • Level 5 Diploma in Management. A route into senior management if you're moving into operational or service delivery leadership.
Apply on intecbusinesscolleges.co.uk →
Apply now →

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