Free Level 1 Customer Service Training in Market Harborough
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Market Harborough. Classes run at Workpays Market Harborough, daytime, with flexible attendance to suit your schedule. This free customer service award course covers the knowledge and understanding needed to work in a customer service role, including the types of tasks involved and how to work effectively in that environment. The course runs for around 49 hours in total. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll explore the types of roles and tasks found in customer service work.
You'll learn how to communicate effectively with customers.
You'll understand what good customer service looks like and why it matters.
You'll learn how to handle customer queries and requests professionally.
You'll develop an understanding of how to work well within a customer service team.
You'll explore the standards and behaviours expected in a customer-facing role.
How you will learn
You'll study in a classroom at Workpays Market Harborough, with flexible daytime attendance. Learning is based on the Pearson Edexcel BTEC framework. Assessment is through written assignments and tasks that test your knowledge and understanding of customer service principles. There are no exams. Your work is assessed against the qualification criteria set by Pearson Edexcel.
What you will need to bring
The centre will provide most materials. Workpays Market Harborough will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or in person.
Retail Sales Assistant: serving customers on the shop floor.
Call Centre Agent: supporting customers in an inbound or outbound contact centre.
Receptionist: first point of contact in an office or business.
Customer Support Representative: resolving issues for a company's customers.
Sales Assistant: advising and helping customers in a retail setting.
What you could study next
Level 2 Certificate in Customer Service: builds on this Award with broader skills and is recognised by more employers in customer-facing roles.
Level 2 Functional Skills in English or Maths: strengthens your core skills and opens up more job and training options.
Level 2 BTEC Award or Certificate in Business Administration: useful if you want to move into office-based or administrative customer service work.
