Free Level 1 Customer Service Training in Kettering – Workpays Kettering
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Kettering. Classes run at Workpays Kettering, during the day with flexible scheduling. This free customer service award course covers the knowledge and understanding needed to work in a customer service role. You'll explore the types of jobs involved, the tasks you'd carry out, and how to work effectively in a customer-facing environment. The course runs for around 49 hours in total. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll understand what good customer service looks like and why it matters.
You'll learn about the different roles and tasks within customer service work.
You'll explore how to communicate clearly and professionally with customers.
You'll develop knowledge of how to handle customer queries and complaints.
You'll understand how to work effectively as part of a customer service team.
You'll learn about the standards and behaviours expected in a customer service environment.
How you will learn
You'll learn through classroom-based sessions at Workpays Kettering. The course is delivered during the day with a flexible study pattern. Assessment is through written assignments and knowledge-based tasks that test your understanding of customer service principles. There are no exams. Your work is assessed against the Pearson Edexcel BTEC standard for this Award.
What you will need to bring
The centre will provide most materials. Workpays Kettering will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling queries and supporting customers day to day
Retail assistant: serving customers on the shop floor or at a till
Call centre agent: taking inbound calls and resolving customer issues
Receptionist: greeting visitors and managing front-of-house enquiries
Sales assistant: helping customers find products and completing transactions
Customer support representative: responding to queries by phone, email, or chat
What you could study next
Level 2 Certificate in Customer Service: builds on this Award and gives you a more detailed qualification that many employers look for.
Level 2 Functional Skills English: strengthens your written and spoken communication, which is valued in most customer-facing roles.
Level 2 Business Administration Certificate: useful if you want to move into office-based or administrative customer service work.
