Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your existing commitments. The course takes around 20 weeks to complete. You'll cover the principles of customer service, including how to meet customer needs, handle complaints, and communicate effectively. This free customer service course for adults is a practical way to build knowledge that employers look for in customer-facing roles.
Who this course is for
FOR FURTHER INFORMATION GO TO HTTP://WWW.SKILLSNORTHTYNESIDE.ORG.UK, OR CONTACT OUR CURRICULUM SUPPORT TEAM ADVISORS ON 0191 643 2288 WHO WILL BE ABLE TO GIVE YOU ADVICE AND GUIDANCE
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll study how to identify and meet customer needs and expectations.
You'll learn about legislation and regulations that affect customer service roles.
You'll understand how to work as part of a team to deliver consistent service.
How you will learn
You'll study online, working through course materials at a pace that suits you. Assessment is through written assignments and knowledge-based tasks completed online. You submit your work digitally, and a tutor will review and give feedback. There are no exams to sit in person.
What you will need to bring
The centre will provide most materials. North Tyneside Employment and Skills will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling enquiries by phone, email, or in person.
Call Centre Agent. Supporting customers in a contact centre environment.
Retail Sales Assistant. Serving customers on the shop floor.
Receptionist. First point of contact in offices, clinics, or hotels.
Client Services Coordinator. Managing accounts and customer relationships.
Help Desk Operator. Providing support and resolving issues for customers.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Develops management-level knowledge for senior or team leader roles.
Level 2 or 3 Business Administration Qualification. Broadens your skills into office and operations work.
Level 3 Team Leader or Supervisory Management Qualification (such as a CMI or ILM Award). Useful if you want to move into a supervisory customer service role.
