Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course takes around 7 weeks to complete. You'll cover the principles of customer service, including how to meet customer needs, handle complaints, and communicate effectively. This free customer service course for adults is funded for people aged 19 or over who live in England. You'll need your National Insurance number and proof of identity to enrol.
Who this course is for
This course is ideal for anyone who works in customer service.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand customer needs and how to meet them effectively.
You'll learn about the legislation and regulations that affect customer service roles.
You'll develop knowledge of how to work as part of a customer service team.
How you will learn
You'll study entirely online, working through course materials at your own pace. Assessment is by written assignments and knowledge-based questions that you complete and submit online. There are no exams to sit in person. You'll work through the course content unit by unit, and your work is assessed against the NCFE qualification standards.
What you will need to bring
The centre will provide most materials. Learning Curve Courses will confirm anything else you need before you start. To enrol, you'll need your National Insurance number, a form of identification, employment documents, and details of your previous qualifications.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers and processing transactions in store
Receptionist: greeting visitors and managing front-of-house communications
Client Services Coordinator: managing relationships with business clients
Help Desk Operator: providing first-line support to customers or staff
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or operations roles.
Level 3 Team Leader or Supervisor Apprenticeship: a natural next step if you're ready to manage a customer service team.
