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Free Level 2 Retail Skills Course in North Shields

CostFREE
Duration73 hours
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Level 2 Retail Skills Course in North Shields. Classes run at Barnardo's Employment, Training and Skills North, full-time during the day.

The course covers working in retail, including sales, customer service, and stock control. You'll build practical knowledge across all areas of the retail environment. Around 73 hours of study are involved in total.

You'll finish with a City and Guilds Certificate in Retail Skills.

Who this course is for

These qualifications allow you to further learn, develop and practise the skills required for employment and/or career progression in the retail industry. At level 2 you can take the certificate as part of the retail apprenticeship.

These qualifications allow candidates to further learn, develop and practise the skills required for employment and/or career progression in the retail industry. Units in the qualification cover all areas of working in retail including aspects of sales, customer support, stock control and processing fresh goods

What you will learn

  • You'll develop customer service skills for a retail setting.
  • You'll learn how to handle sales transactions accurately.
  • You'll understand how to manage and replenish stock.
  • You'll practise communicating with customers and colleagues.
  • You'll learn how to follow health and safety procedures in a retail environment.
  • You'll understand how to maintain a tidy and well-presented sales area.

How you will learn

You'll learn through classroom-based sessions during the day. Assessment is through a portfolio of evidence showing your skills and knowledge across the units. You may also complete observations and written tasks to demonstrate your understanding.

What you will need to bring

The centre will provide most materials. Barnardo's Employment, Training and Skills North will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail assistant, serving customers on the shop floor.
  • Sales assistant, helping customers find and choose products.
  • Stock room assistant, managing deliveries and replenishing shelves.
  • Checkout operator, processing payments and handling transactions.
  • Visual merchandiser, arranging displays to attract customers.

What you could study next

  • Level 3 Diploma in Retail Skills, for those moving into supervisory or team leader roles.
  • Level 2 Apprenticeship in Retail, combining on-the-job training with a formal qualification.
  • Level 3 Certificate in Retail Management, a step toward store management positions.

Related courses at Barnardo's Employment, Training and Skills North

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